You might want to take a look at the description of our services here to make sure your issues are related to the services Salad Technologies provides. Salad Technologies only provides technical services in the background enabling users to allow third parties access to account data and to initiate account to account payment so certain issues may relate to your bank, a merchant or the provider of the app you used.
We are always happy to hear from you. If we do not meet your expectationsin any way, we want to have the opportunity to put things right.
Our Client Care Team will assist you and do their best to solve your issue promptly and fairly. We value the opportunity to review the way we do business and help us meet our customers' expectataions.
How to Reach Us?
To get started, simply fill out our complaint form right here. Filling out the form will help make sure we get everything we need to look into your complaint right away. But if you’d prefer, you can also drop us a line via email at complaints@Salad Technologies.com
After we receive your message, we’ll get back to you within 3 business days to acknowledge we’re on it. Provided you have given us everything we need, an investigation will follow. We aim to provide a comprehensive response back to you within 15 days (in the UK) / 15 business days (in the EEA) from receiving your complaint where we have all the information we need. If we need more information or a bit more time, we’ll let you know and will keep you updated about our progress and the estimated resolution date (which will be no longer than within 35 days in the UK / 35 business days in the EEA from receiving your complaint with full details).
Free of Charge
We handle complaints free of charge.
(UK only) Contacting the Financial Ombudsman Service
For customers who are consumers, small/micro-enterprises, or other eligible complainants in the UK, if you’re not satisfied with how we’ve handled your concern, you can bring your case to the Financial Ombudsman Service. You can do this any time within six months from when you receive Salad Technologies’s response. They can be reached at: complaint.info@financial-ombudsman.org.uk, by calling 0800 023 4567, or by post: Financial Ombudsman Service, Exchange Tower, London E14 9SR. The Financial Ombudsman Service is an independent body that handles consumer complaints about financial services and products in the UK. You can find more about them on their website.